If you are not completely satisfied with one of our products you may return it any time within 30 days of the date of Shipment for a hassle-free refund of the amount paid for the product. Refunds do not include shipping costs. On exchange of defective products, we will pay for shipping on the outbound replacement product only. We only specify that the product not be damaged, missing components or manufacturer's documentation. Special order or non-stocking items are specifically exempted from this policy and will be assessed an appropriate re-stocking charge.
To initiate a return/exchange, please request an RMA (Return Merchandise Authorization) by viewing your past orders. Choose the order number that corresponds with the product you wish to return -- look for "How to Return a Product" at the bottom of the page. Once we approve your RMA, you can return the product. Make sure to state your name, order number, and RMA number on the outside of the package for efficient identification. Failure to do so may delay or revoke the RMA process. Please note that we do not pay the shipping charges involved in returning goods.
